Privacy Policy - AI Knowledge Desk

Effective Date: 1 October 2024

Location: British Columbia, Canada

Welcome to AI Knowledge Desk ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you create an account, we collect personal information such as your name, email address, and contact details.
  • User Content: We collect any content you upload to the platform, including text, images, and other files.
  • Usage Data: We collect information about how you use our platform, including IP address, device information, and browsing activity.

2. How We Use Your Information

We use your information for the following purposes:

  • Account Management: To create and manage your account.
  • Service Delivery: To provide and maintain our services, including customer support.
  • Communication: To communicate with you about updates, promotions, or changes to our services.
  • Improvement: To analyze and improve our platform, ensuring a better user experience.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following situations:

  • Service Providers: With trusted third-party service providers who assist us in operating our platform.
  • Legal Requirements: If required by law or to protect the rights and safety of AI Knowledge Desk, our users, or others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us understand user preferences and provide personalized content. You can control cookies through your browser settings.

5. Data Security

We take data security seriously and implement reasonable measures to protect your personal information. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate information.
  • Deletion: Request deletion of your account and personal information, subject to applicable laws.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of AI Knowledge Desk after changes are made constitutes acceptance of those changes.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at support@aiknowledgedesk.com.

Thank you for trusting AI Knowledge Desk!

Managing customer support for everyone

“User friendly interface, robust help desk tools, and seamless knowledge base management. Trust me , this is a must have for support teams. Literally!”
170% increase in organic traffic
~Marcus Blue
“A practical solution for managing a knowledge base and help desk together. It’s easy to set up and has made a big difference in how we handle customer inquiries.”
280% increase in organic traffic
~Tinashe Duncan

Take your customer support to the next level

Its super easy to start, and you don't need any experience
Get stared - It’s free
604 Cawston Ave, Kelowna,
British Columbia, Canada
+1 778 215 3914
menu
Home Knowledge Base Help Desk Pricing Blog Help Center Changelog
COMPANY
About Features Reviews Contact Sign In Sign Up
Reference
FAQ Terms & Conditions Privacy Policy Demo Tutorials Youtube
© All rights reserved by AI Knowledge Desk